http://www.workfromhomewisdom.com/2009/07/27/the-customers-revenge/ successful home working Tue, 07 Feb 2012 21:10:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.workfromhomewisdom.com/2009/07/27/the-customers-revenge/comment-page-1/#comment-4447 Sheree Lowe Sun, 13 Feb 2011 11:33:56 +0000 http://www.workfromhomewisdom.com/?p=555#comment-4447 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @andybritnell: The customer's revenge - getting your own back when corporate customer service goes bad http://bit.ly/fYVCM3</span></span> RT @andybritnell: The customer's revenge – getting your own back when corporate customer service goes bad http://bit.ly/fYVCM3

]]> http://www.workfromhomewisdom.com/2009/07/27/the-customers-revenge/comment-page-1/#comment-4446 Andy Britnell Sun, 13 Feb 2011 11:25:57 +0000 http://www.workfromhomewisdom.com/?p=555#comment-4446 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">The customer's revenge - getting your own back when corporate customer service goes bad http://bit.ly/fYVCM3</span></span> The customer's revenge – getting your own back when corporate customer service goes bad http://bit.ly/fYVCM3

]]> http://www.workfromhomewisdom.com/2009/07/27/the-customers-revenge/comment-page-1/#comment-235 judy Sat, 01 Aug 2009 12:12:46 +0000 http://www.workfromhomewisdom.com/?p=555#comment-235 I think this case shows that big business may be used to doing whatever it likes and ignoring its customers' needs in favour of its own processes, but in fact those days are over. David Carroll apparently told United Airlines he would put 3 songs on Youtube if they continued to ignore his complaint, and their response was something like 'Whatever...' I think they might just regret that arrogance now. No doubt they have a huge marketing budget, but now all over the world, whenever United is mentioned, people will instantly be singing 'United breaks guitars'. I believe the second song is due out soon! I think this case shows that big business may be used to doing whatever it likes and ignoring its customers’ needs in favour of its own processes, but in fact those days are over. David Carroll apparently told United Airlines he would put 3 songs on Youtube if they continued to ignore his complaint, and their response was something like ‘Whatever…’ I think they might just regret that arrogance now. No doubt they have a huge marketing budget, but now all over the world, whenever United is mentioned, people will instantly be singing ‘United breaks guitars’. I believe the second song is due out soon!

]]> http://www.workfromhomewisdom.com/2009/07/27/the-customers-revenge/comment-page-1/#comment-234 Jenny Reid Fri, 31 Jul 2009 21:33:55 +0000 http://www.workfromhomewisdom.com/?p=555#comment-234 I think it has legs Judy - if only in the sentiment! Why is it that corporations can do exactly as they wish while the common man & woman struggle to make the usually very fair point!!? No answers here I'm afraid....All suggestions/solutions will be gratefully recieved! I think it has legs Judy – if only in the sentiment! Why is it that corporations can do exactly as they wish while the common man & woman struggle to make the usually very fair point!!?
No answers here I’m afraid….All suggestions/solutions will be gratefully recieved!

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