As a minimalist by nature, I hate it when my inbox contains more emails than I can see all at once – when the dreaded scroll bar appears at the side.  Although usually ruthless with the delete key, I like to keep messages there in full view until they have been dealt with, in the belief that seeing them there will remind me to do whatever’s required.  But sometimes they build up and I somehow stop seeing the ones towards the bottom.

So my apologies if you’ve had a delayed response from me – it’s nothing personal, just a kind of inbox blindness.  And yes, I know I give some cleverclogs advice in my book Work from Home about dealing efficiently with emails (page 89 if you’re interested), but it’s so much easier to give advice than to follow it, don’t you find?